The @ Your Service suite of products from @ Better Results, Inc. utilize Microsoft .NET technology for both web interfaces and secure clients. We also maintain database independence through our own database access framework with built-in support for MySQL, MS SQL Server, Oracle, Access, or any ODBC-compliant database. All modules feature a web component for collecting or distributing information to clients, applicants, and vendors as well as a secure client component, used in-house for administration of data, control of web content, and management of interfaces to other housing applications. The @ Your Service products utilize state-of-the-art technologies to stream-line and simplify day-to-day processing within each housing authority.

Applications for Assistance

The housing applications module allows the housing authority to accept applications for assistance online via a Better Results hosted portal, or through an existing website, assuming hosting requirements can be met by the current ISP. The online component collects all information found on standard housing applications including:

• Demographics

• Household member information

• Income information for each household member

• customizable preference questions

• customizable qualification questions

In addition, acceptable responses to many questions can be setup by the housing authority for selection by the applicant via drop-down lists. Applicants can also return to the site to update their information and to check their position on the wait list if the housing authority chooses to publish that information.

The secure client application, which is used internally by housing authority personnel, is used to review all pending applicants. Each application can be either accepted or declined and all data from the original application is available for review. When an application is accepted, the interface to an external housing application is activated. Currently data can be exported via XML files or through a direct interface to ECS UniData-based systems. Wait list information can be published to the website via these same interfaces.

Employment Applications

This module allows online collection of applications for employment. The website allows potential applicants to:

• Review available jobs

• Select jobs for which they would like to apply

• Enter standard application information such as demographics, employment history, education, and references

• Optionally upload a resume

• Review jobs for which they have already applied to see if an interview has been scheduled, the application is still pending, or if they have been disqualified.

The secure client software allows:

• Administration of jobs to be posted on the website or removed

• Review of received applications

• Allows department personnel to review applicants for their jobs and schedule interviews or disqualify the applicant

• Print 'Application Received' notices to be mailed to new applicants

• Print complete application forms for applicant signature during interviews

• Download and print applicant resumes

AP and S8 Vendor Check Status

The Check Status module publishes information about accounts payable checks and payments to Section 8 vendors to the web portal. Vendors can log in using their vendor number (which must be supplied by the housing authority) and their tax id number. Once logged in the vendor can view a list of checks issued within a time period that is defined by the housing authority. The summary information shown includes the check number, the date the check was issues and the check amount. When a specific check is chosen from the summary list, more detailed information is displayed. For accounts payable vendors this information includes:

• Vendor invoice number

• Vendor invoice date

• Vendor invoice amount

For section 8 landlords, the detail information includes:

• Client id number

• Client name

• Contract amount

• For adjustments the associated client id number and name are shown

• Adjustment description

• Adjustment amount

Information used to populate the database can be retrieved via XML files or through the direct interface to ECS UniData-based systems.

Property Inspection Status

This module allows Section-8 vendors to review the most recent inspection information on their properties. The section 8 vendor logs in with their vendor number and tax id number. Once logged in they will be able to select the property for which they wish to review the inspection information. The following detail information will be displayed for the selected property.

• Address and unit number

• Client Name

• Inspection type

• Inspection date

• Inspection status (Fail or Pass) – if failed, the problem description will be displayed

• Inspector

Information used to populate the database can be retrieved via XML files or through the direct interface to ECS UniData-based systems.

Note: In addition to the interfaces listed above, custom interfaces can be created to any database with a .NET provider or an ODBC interface. Information regarding tables and fields to be updated will have to be supplied by the housing authority in these cases.